Refund Policy
Kloud Technologies Limited follows a transparent and customer-friendly refund policy
- Processing Time - Refunds will be processed within 10 working days.
- Post-Installation Refunds - Once installation is completed, customers are eligible to receive a refund of the security deposit (if applicable) only.
- Subscription Fee Refunds - Any unused or extra subscription fees stored in a customer’s account will also be refunded (if applicable)
Delivery Policy
- Kloud Technologies Limited will provide services to the subscriber within 3 days of confirmation.
- In case of any unexpected delay, the subscriber will be notified at the earliest possible time.
Cancellation Policy
A connection request may be cancelled under the following conditions:
- The customer relocates to an area outside Kloud’s coverage.
- The customer remains inactive for 1 month without renewal. In such cases, the connection will be cancelled, and the ONU device must be returned.
- The customer chooses to voluntarily cancel the connection.
